Last updated: 2025-09-24
Thank you for using Mycelo. These Terms & Conditions (the “Terms”) govern your access to and use of the Mycelo collaborative whiteboard platform, websites, apps, APIs and related services (collectively, the “Service”). By creating an account, accessing, or using the Service you agree to be bound by these Terms. If you are agreeing on behalf of an organisation, you represent that you have the authority to bind that organisation. If you do not agree, do not use the Service.
You must be at least 16 years old (or the age of digital consent in your jurisdiction if higher) to use the Service. You agree to provide accurate information and keep it up to date. You are responsible for safeguarding credentials and any activities under your account. Notify us promptly of unauthorised use or security concerns.
You agree not to (and not to allow third parties) to:
You retain all rights to your Content. You grant us a worldwide, non‑exclusive licence to host, process, transmit, display and derive limited technical metadata from Content solely to provide, secure, improve and support the Service (including to power AI and collaboration features). We do not sell your Content. We do not train foundation models on your private, non‑public Content.
You are responsible for ensuring you have the rights to the Content you upload and that it does not violate third‑party rights including copyright, trademark or privacy rights.
Mycelo may provide AI assisted features (e.g., content generation, diagram suggestions). AI output can be inaccurate or incomplete. You are responsible for independently evaluating its suitability. Do not rely on AI output for medical, legal, financial or other regulated advice. We may route prompts and related context to third‑party AI providers under data processing agreements. Sensitive or personal data should not be included in prompts unless necessary and lawfully permissible.
Our Privacy Policy explains how we collect and use personal data. Where required we enter into Data Processing Agreements (DPAs) with paying customers. You represent that you have provided any required notices and obtained any necessary consents for personal data you input into the Service.
We implement technical and organisational measures designed to protect the Service and Content (encryption in transit, access controls, backups). No system is 100% secure; you are responsible for using strong authentication and reviewing access rights.
Paid plans are billed in advance per the selected billing cycle (monthly or annually). Fees are non‑refundable except where required by law or expressly stated. You authorise us and our payment processors to charge stored payment methods. Prices may change upon renewal with prior notice. All fees are exclusive of applicable taxes unless stated otherwise; you are responsible for VAT/GST or similar taxes.
We may enforce reasonable limits (storage, API rate, AI token allocation, workspace members) to ensure stable performance. Excessive automated usage, scraping or resource consumption may lead to throttling or suspension.
We may suspend or terminate access immediately for material breach, security risk, fraudulent activity or non‑payment. You may export Content prior to termination (except where prohibited by law or security necessity). Following termination we will delete or anonymise Content within a commercially reasonable time unless retention is required legally.
The Service may interoperate with third‑party services (identity, storage, AI, integrations). We do not control and are not responsible for third‑party services; their terms and privacy policies apply. Enabling an integration authorises us to share necessary data with that provider.
We may label features as Beta, Preview or Experimental. Such features are provided “AS IS” without warranty and may change or be discontinued at any time. Usage is voluntary. Feedback you provide may be used to improve the Service without obligation.
All rights, title and interest in and to the Service (excluding Customer Content) including software, UI, trademarks, logos and documentation are owned by us or our licensors. Except for the limited rights granted in these Terms, no other rights are granted.
“Confidential Information” includes non‑public business, technical and product information disclosed by a party. Each party will protect the other's Confidential Information with the same care it uses for its own similar information (but not less than reasonable care) and will only use it as permitted under these Terms. Exclusions include information that is public, independently developed, or rightfully obtained from a third party.
The Service is provided with reasonable skill and care. OTHERWISE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” WITHOUT OTHER WARRANTIES (EXPRESS, IMPLIED OR STATUTORY) INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON‑INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error‑free.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA OR GOODWILL; (B) EACH PARTY'S AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNT PAID OR PAYABLE BY CUSTOMER TO US IN THE 12 MONTHS PRECEDING THE CLAIM. These limitations do not apply to liability that cannot be excluded by law, nor to your payment obligations.
You will defend and indemnify us against third‑party claims arising from (a) your Content; (b) your breach of these Terms; or (c) your use of the Service in violation of law.
You represent that you are not located in, and will not use the Service from, any jurisdiction subject to comprehensive embargoes and are not on any government restricted lists. You will not export or re‑export the Service in violation of applicable laws.
We may update these Terms to reflect operational, legal or regulatory changes. Material changes will be notified via email or in‑app. Continued use after the effective date constitutes acceptance. If you disagree with changes, you may terminate and export your Content.
Unless superseded by mandatory law, these Terms are governed by the laws of England & Wales, excluding conflict of laws rules. Courts located in London, UK will have exclusive jurisdiction, and each party consents to such jurisdiction.
Questions about these Terms? Email us at legal@mycelo.app.
If you use the Service after the effective date of an update, you acknowledge you have read and agreed to the revised Terms.
